Help users and contributors communicate with you

As your project grows, you’ll want separate channels for various types of communication. This allows you to separate different modes of work (e.g., keep user support separate from feature development). It becomes important to guide contributors and users to the right place for each communication type.

What you’ll learn

The various types of communication that you should provide guidance on. This includes user support, feature requests, bug reports, and development help.
How to get better bug reports from users. Many users don’t have the experience to provide good bug reports. You can help them by providing guidance on what to include.
How to guide people to the right channel. This includes providing clear instructions in your README, issue templates, and other documentation.
How to select a channel for each kind of communication. This includes choosing between GitHub issues, a mailing list, a chat room, or other communication tools.

If components should be external, provide a mechanism to publicize them Guide users to the correct place for each communication