Guide users to the correct place for each communication
What
There should be clear documentation of where users should go for each type of communication.
Why
If users are informed about different channels of communication, they will be more likely to use them.
When
After release
Implementations:
- Page describing where to do what, e.g. https://docs.dask.org/en/stable/support.html#discussion
- Issue templates + config.yaml to guide from GitHub, e.g. https://github.com/bchavez/RethinkDb.Driver/tree/master/.github/ISSUE_TEMPLATE
Recommendation:
Use multiple approaches